Terms & Conditions
This website is operated by THE CHRONO DUO Limited. Throughout the site, the terms “we”, “us” and “our” refer to THE CHRONO DUO Limited.
THE CHRONO DUO offers this website, including all information, tools and services available from this site to you, the user, and conditional upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional Terms and Conditions and policies referenced herein. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of its services.
Any new features or tools which are added to the current website shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
CLAUSE 9 CONTAINS IMPORTANT LIMITATIONS ON OUR LIABILITY
- THE CONTRACT BETWEEN US
Any errors can be corrected prior to submitting your order.
Once submitted, this order becomes an offer, from you to us, to purchase our “Goods” (a watch and associated paraphernalia, possibly including box and paperwork).
If we accept your Order, this will be confirmed by email and the contract between us will only be formed once an Order Confirmation email has been sent to you.
All the Goods on our website, which are listed for sale, are sold subject to availability. If we are unable to supply these, we will contact you through the contact details you have provided to us, to tell you and then we will cancel the Order. If you have already paid for the Goods, we will reimburse you within 7 Working Days of cancellation, unless a fraudulent payment is suspected.
Occasionally, Goods will be listed for sale on the website, but will be unavailable until work has been carried-out on them. We will give you an estimate of how long this may take, when you place your order.
You can cancel your Order any time before dispatch of the Goods.
All Goods will remain for sale on the Website until you have paid for your purchase in full.
By placing an order for Goods on our website, you are confirming you are 18 years of age or older.
We have made every effort to display as accurately as possible the colours and images of our products that appear on our Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
The packaging of your Goods may vary from that shown on the Website.
We do not guarantee that the boxes or other packaging accompanying your Goods, are authentic.
- PRICING AND METHODS OF PAYMENT
The price of our Goods will be set out in your Order and may change at any time. All prices are in Pounds Sterling, with all payments and refunds being issued in the same. We accept no liability for changes in exchange rates and their impact on buyers based outside the UK.
Our prices include UK VAT at the prevailing rate where applicable, and are subject to change until you have paid for the Goods in full. Our prices exclude the cost of delivering your Goods, as well as any transaction charge incurred, which will be added to the final amount due, shown in your order, prior to payment.
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Prices for our products and services may change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
All Goods must be paid for in full, prior to dispatch.
We accept payments by the following methods if you are based in the UK:
Credit or Debit Card, using PayPal: 4% surcharge.
Cash: We accept cash payments of up to £9,000. You will be asked to provide proof of address as well as identity, for all cash payments.
Cheque: Payable to THE CHRONO DUO Ltd, allowing 10 working days for funds to clear into our account.
Bank Transfer: We accept payment by CHAPS, BACS and faster payment transfers.
If you are based outside the UK, you must pay for all Goods by international bank transfer, or cleared PayPal funds.
You will see a breakdown of the total amount payable for the Goods, on the Order Summary page.
In certain circumstances, and by negotiation, we will accept a deposit for a watch, prior to payment of the balance by a specified date. This deposit is entirely non-refundable and in the event of failure to pay the balance by the agreed date, will not be returned.
When you place your order, we will contact you to advise you as to a likely delivery date. This will vary according to the availability of the goods and your address, and are only estimates, given in good faith.
In the UK, all goods will be dispatched using UPS, at a cost of £10, unless another price is quoted on the Order Summary page.
Currently, we cannot deliver Goods to any of the following countries: Afghanistan; Angola; Cuba; Ethiopia; Indonesia; Iran; Iraq; Lebanon; Liberia; Libya, Myanmar/Burma; Nicaragua; Nigeria; North Korea; Pakistan, Rwanda; Sierra Leone; Somalia; Sudan; Syria; Uganda; Zimbabwe; and countries comprised by the former territories of USSR or the Federal Republic of Yugoslavia and/or the Republic of Serbia.
If Goods are to be dispatched to a destination outside the UK, we will endeavour to arrange suitable postage and insurance to send your Goods to you. Please contact us at [email protected], before placing your order, if you wish to get a likely time and cost estimate.
A signature by an adult aged 18 years or over, is needed for receipt of all Goods, at the delivery address, whether it’s yourself or a member of your household. Any parcel that has been tampered with, or shows signs of damage, should not be signed for and delivery refused.
All goods will be delivered to the address given in the original Order.
Goods may be collected from a location of our choosing, in London, such as our Bank, but only by appointment and with at least one working day’s notice. Delivery of the goods will be completed when they have been delivered to the Address given in your Order, or they have been collected from us.
Under exceptional circumstances, and at our discretion, we may be able to arrange delivery of your Goods in person, in the Greater London area.
The Goods will be your responsibility from the completion of delivery, and ownership will pass to you, only once we have received payment for them in full.
- CUSTOMS & DUTIES
If outside the UK, you may have to pay import duties or other charges, levied by national authorities, when your Goods enter their country of destination. These are entirely your responsibility.
Please see section entitled “WARRANTIES” below.
- FAULTY WATCHES
Once delivered, you must inspect the Goods as soon as reasonably practicable, and inform us immediately, if they are faulty, or the Goods are not as described.
Reasonable care must be taken of the Goods, and any that are faulty must be returned promptly, including paperwork, boxes, links, user manual and service papers, within 14 days of notifying us of a fault.
If on inspection, and provided you meet the return requirements mentioned above, the Goods are found to be faulty, we will either, agree to replace the Goods, repair them, or refund you for them, in part or in full.
- CANCELLATION RIGHTS
You may cancel your order for Goods without giving any reason, within 14 days from the day after the Goods are delivered to you.
We will make reasonable deductions for any wear and tear the Goods may have suffered, or for any repair that needs to be carried-out, as a result of damage incurred, whilst they were in your care. Paperwork has a significant impact on resale value and we may reduce the funds that we return to you by up to 30% if these are missing or damaged.
Return postage, packaging and insurance are your responsibility, but once inspected, provided the Goods that are returned to us, are in the same condition as when they were sent to you; we will contribute £10 to your costs of dispatch.
You must send the Goods back to us within 7 days of sending us your notification to cancel. Provided the conditions above are met, we will reimburse you within 10 days of receiving and inspecting the Goods.
To cancel your order, you must inform us either by email to [email protected] .
We may have to cancel your Order, due to Events outside our control or unavailability of stock. We will refund you within 10 working days of our notification being sent to you, of our intention to cancel your Order.
- THE LIMITS OF OUR LIABILITY
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind.
In no case shall THE CHRONO DUO Limited, or anyone employed or directly or indirectly associated with it be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Where any state or jurisdiction does not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation, acts of God, strikes, lock-outs or other industrial action by third parties, acts of local or central government or other competent authorities, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, collapse of buildings, accident, interruption or failure of utility services, interruption or failure of our Website or IT system caused by third parties, or delays/non-performance caused by third parties including manufacturers, finance providers, the Royal Mail, FedEx, UPS or DHL, etc.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
We will contact you as soon as reasonably possible to notify you; and
Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
If we have reasonable grounds to suspect a fraudulent payment, whether by debit or credit card, we will neither dispatch any Goods, nor carry-out any refunds, until authorised to do so by our bank.
- ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
- SEVERABILITY OF TERMS
In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
- RIGHTS OF THIRD PARTIES
Except where expressly stated, this contract is between you and us. No external party to this contract shall have any right, to enforce any of its provisions. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
- OUR RIGHT TO VARY TERMS
You can review the most current version of these Terms & Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
- OUR RIGHT TO TRANSFER OUR RIGHTS & OBLIGATIONS
We reserve the right to transfer any of our rights and obligations under these Terms & Conditions, to another party, notifying you of this in writing should it occur, but this will not affect any of your rights or our obligations under these Terms & Conditions.
- JURISDICTION & GOVERNING LAWS
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.
- HOW TO CONTACT US
Any questions relating to these Terms & Conditions should be sent to [email protected] or by post, to Legal Officer, THE CHRONO DUO Limited, 6 De Vere Lane, Wivenhoe, Colchester, Essex, CO7 9AU.